Bank name nightmare
Question
When I was younger, I set up a bank account using a made-up surname (I've never liked my real one!). Following a recent financial review, they've told me that my accounts need to be in my real name. I don't want to have to get my name changed officially by Deed Poll just so they'll leave me alone, so what rights do I have?
Answer
It sounds like your bank is putting pressure on you without good reason. There's no legal reason for you to change your name by Deed Poll in order to keep them sweet. A letter from a responsible person, such as a GP, solicitor, minister, priest or MP, should be enough to persuade them to allow you to keep using the name on your accounts.
The letter should state that the responsible person has known the client, in both names, and that the change of name is to be used for all purposes. Some solicitors use a standard form, signed by you, which can be used as proof of the change of name.
If the bank still insists on changing the account name you should ask for a copy of their internal complaints procedure and tell them you will take it further.
Updated: 13/04/2010
Question answered by CAB
