You are here:

Got a relationships question?

worried girl

Get expert help on mates, dating, being in a couple and family life.

Related articles

Internet auction sites

Find out your rights on internet auction websites.

Problems with a purchase

If a purchase is wrong don't just write it off - take action. Here's how.

Save money with your computer

Nifty ways to get your computer to save you money.

Our Community

Girl thinking

Need someone to talk to? Check out our message boards - a safe space to talk about whatever's on your mind :)

Local advice finder

Search our database of more than 16,500 local, regional and national organisations which offer advice and support.

Latest articles

Man on computer

Shop safely online

Shopping online can be quicker and easier than dragging yourself round the high street. But how do you keep your details safe?

Look for padlock symbols

Secure sites will have a little padlock or unbroken key symbol displayed by your browser. Depending which browser you use, the padlock might appear at the bottom of the window, or in the address bar where web URLs are displayed. The lock symbol is important - it means your financial details will be encrypted (scrambled) so they can't be read by anybody while in transit. The padlock means your credit card information is safe while it makes the journey from your computer to the website's servers.

Find the internet safety logos

Some shopping sites are members of voluntary schemes that have agreed to stick to good codes of practice, such as the Internet Shopping is Safe scheme. That doesn't mean that sites not in the scheme aren't trustworthy, but it does give you an official body to complain to if things go wrong.

Check the URL address

The start of the URL will change from 'http://' to 'https://' if you are shopping over a secure connection indicating that the e-tailer has a secure server. This might not appear until you reach the payment stage, or view the contents of your electronic trolley or basket.

Buy British online

Not a load of xenophobic flag-waving, honest! If you buy goods from UK-based sites then you're protected by the same consumer laws covering high street shops. So if the goods are faulty or fail to arrive, your rights are protected. The exception to this rule is when you are buying from a single individual, rather than a business.

Pay by credit card online

For purchases over £100, it may be better to use a credit card, rather than a debit card because you get additional protection if the organisation fails to deliver your goods.  You will be protected against credit card fraud in most cases.

Read the small print

A good site will give you full details about delivery, refund policies and privacy agreements. There should also be contact details including full address and telephone number. Be particularly wary if there are no contact details, or if the postal address is just a PO box number.

Trust your instincts

If a deal looks too good to be true, it probably is. If you have a bad feeling about an online sale then don't go through with it. If you think a site is OK, but you don't think their security is good enough, make your purchase over the phone with a credit card.

If you're unsure about a site's background, research it a bit. Search for user reviews or comments on other sites. If the site you're looking at has caused problems for other people, you'll soon be able to find out about them. Equally, sites with a good reputation will be mentioned on people's blogs and homepages. Go with recommendations from people you know: good sites that treat customers well often get more custom through word of mouth.

Keep a note

Print off and keep a copy of the online confirmation of your order. It's a bit like keeping your till receipts.

Keep it separate

Get yourself a second credit card that you use only for online shopping. Keep the credit limit low, and make sure the balance is paid off every month by direct debit from a bank account. If this credit account gets compromised online, just throw it away and open a new one.

Coming soon

'Mixer' technology for credit cards will mean consumers don't have to give their details over the net. Instead, they are given a unique number for each online purchase that is valid for one transaction only.

Updated: 09/01/2013

  • Print this page
  • Share/Bookmark

We use cookies to make your experience of better. To accept cookies use 'continue', to find out how to get rid of them use 'manage cookies'.

continue manage cookies